Customer service officer job

Kimberly-Clark is seeking a qualified individual for the position of Customer Service Officer - DMEA in Nairobi, Kenya. This full-time role requires a Diploma or Degree and at least 4-5 years of experience.

Key Responsibilities:

• Inbound Management:

  • Collaborate with stakeholders to ensure timely deliveries.
  • Track shipments, arrange transportation, and update relevant parties.
  • Ensure all necessary documentation is prepared before customs submission.
  • Monitor outstanding orders and follow up as needed.
  • Coordinate with KN agents and Kenya Distributors to streamline import processes.
  • Ensure compliance with import regulations.
  • Organize shipment details with forwarders and carriers for exports.
  • Provide timely and accurate information to internal stakeholders.
  • Work closely with Customer Service, Warehousing, and other departments to ensure smooth handling of inbound orders.

• File Management:

  • Address queries from all parties involved in freight movement.
  • Explain the benefits and implications of various INCOTERMS to internal stakeholders.
  • Monitor documentation flow through internal departments, carriers, port authorities, customs, and depots, ensuring all requirements and deadlines are met.

• Cost Control:

  • Raise service purchase orders for additional costs when applicable.
  • Obtain quotes from forwarders and verify pricing on invoices.
  • Monitor freight percentages on all shipments.
  • Verify invoices against purchase orders and process costings in SAP.
  • Ensure all costs align with client quotations.

• Independence:

  • Perform work activities independently, aligning with the organization's vision and strategy.
  • Maintain effective internal communication with local and international colleagues.
  • Ensure effective communication and information flow among various business stakeholders, including Supply Chain, Marketing, Finance, Warehouse, Clearing Agents, Suppliers, Planning, and Procurement.

Qualifications:

• Knowledge of Customs and Excise requirements for the movement of goods.
• Strong analytical skills.
• Excellent interpersonal, written, and oral communication skills.
• Ability to assist with problem-solving and deliver on expectations.

Kimberly-Clark values individuals who perform at the highest level and appreciate a performance culture fueled by authentic caring. The company is dedicated to sustainability, inclusion, well-being, and career development. Flexible work arrangements are offered to empower employees to achieve results effectively.

For a detailed job description and application instructions, please visit: https://openedcareer.com/customer-service-officer-dmea-at-kimberly-clark/